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Call Center
Functionality:
- Call queue management
- Intelligent distribution of calls among operators
- Dynamic correction call queue length
- Call routing
- Serves incoming calls from PSTN
- Serves incoming calls from Internet (using VoIP)
- Serves email enquiries
- CallBack feature
- Outgoing calls
- Call redirection
- Call monitoring
- Provides recorded information services
- Embedded call recording system
- Statistics collection and call records
- Provides exchange services
- Flexible system management
Applications:
- Information services
- Telephone ordering services
- Emergency services
- Telemarketing
- Call center outsourcing